1. Introduction

At imagine-video.io, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you browse and use our AI-powered video generation services.

2. Information We Collect and Process

We gather categorized user data to refine platform functions and deliver an optimized service experience. Depending on how you use the Service, we may collect and process:

• Account information: Full name, email address and other personal details you actively submit while registering for an account on our website. Used for account authentication, daily account management and customer support.
• Usage activity data: In-platform operation records including function clicks, page access logs, service usage frequency and interactive behavioral data. Used to analyze product usage trends, fix bugs and iteratively upgrade our AI video generation features.
• Device information: Device model, OS version, browser brand and version, and network access environment. Used for compatibility adaptation, stabilizing access, and preventing abnormal login risks.
• Cookie data: Cookie files saved locally to record browsing preferences and site operation habits. Used to simplify repeated login operations, customize page display content and accelerate website loading speed.
• Payment and billing information: Payment-related data such as payment channel credentials, billing address and transaction details needed for paid subscription settlement. Used to complete order checkout, subscription deduction and financial reconciliation.

3. Data Storage and Security

Imagine-Video.io attaches great importance to data confidentiality and information safety.

All acquired user information is encrypted and stored on independent secure cloud servers. We deploy end-to-end data encryption, internal access authority grading management and regular server security inspection to block unauthorized access, modification, leakage or deletion of your private data.

Kindly be informed that no online data transmission or electronic storage technology can achieve 100% security, so we cannot fully eliminate all potential information security risks.

4. Information Sharing and Disclosure

We never sell, rent or resell your personal information to irrelevant third parties without your explicit written consent, except for the following legal scenarios:

• Fulfill statutory legal responsibilities or respond to formal legal notices issued by competent government regulatory authorities.
• Safeguard the legal property, personal safety and legitimate rights of our platform, registered users or related third-party entities.
• Authorize qualified third-party service vendors who have signed strict non-disclosure agreements to assist us with website maintenance, payment agency and technical operation support.

5. Policy Updates

We reserve the right to revise this Privacy Policy on an irregular basis in response to business adjustment and regulatory policy changes.

All revised clauses will be published on this official privacy page alongside an updated effective date at the top. We advise you to check this page regularly for policy adjustments, and all modified contents take immediate effect once published online.

6. Your Data Rights (GDPR / CCPA / Applicable Law)

Depending on your jurisdiction, you may be entitled to the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@imagine-video.io with your registered account email. We will respond to valid requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data we hold about you, including account information, usage records, and any billing-related data associated with your profile.
• Right to Rectification / Correction: If any of the personal data we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it. You may also update basic account information (name, email, locale) directly in your Account Settings dashboard.
• Right to Erasure / Right to be Forgotten: You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records (e.g., tax, billing, or fraud-prevention records, which are typically retained for 3–7 years depending on the applicable law).
• Right to Restrict Processing: In certain situations, you may request that we restrict the processing of your personal data (for example, while we verify the accuracy of the data or consider an objection you have raised).
• Right to Data Portability: Where legally applicable, you may request a machine-readable export of the personal data you have directly provided to us, so that it can be transferred to another service provider.
• Right to Object to Processing: You may object at any time to the processing of your personal data for purposes such as direct marketing, or for processing based on our legitimate interests.
• Right to Withdraw Consent: Where processing is based on your prior explicit consent, you may withdraw that consent at any time, without affecting the lawfulness of any processing carried out before the withdrawal.
• Automated Decision-Making: We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects concerning you.

6.1 How to Deactivate or Delete Your Account

You may deactivate or permanently delete your account at any time:

• Self-service: Log in to your account, navigate to Account → Settings → Danger Zone, and select "Deactivate account" or "Delete account permanently".
• By email: Send a signed request to support@imagine-video.io using your registered email address with the subject line "Account Deletion Request — [your registered email]". We will verify ownership and process the request within 14 business days.

When you delete your account:

• Access to the service will be revoked immediately.
• Your API keys, invite codes, and referral tokens will be permanently invalidated.
• Generated content associated with your account will be permanently deleted within 30 days, except where retention is required by law (e.g., billing records).

7. Contact Us

Should you have any doubts, feedback or complaints concerning this Privacy Policy, our personal information processing rules, or wish to exercise any of your data rights described above, please get in touch with us via the following contact details:

• Copyright Owner / Data Controller: imagine-video.io
• Primary Support Email: support@imagine-video.io
• Response Time: We typically respond to support requests within 3 business days (Monday–Friday).

By accessing and using all services of Imagine-Video.io, you confirm that you have fully read, comprehended and voluntarily accepted all provisions listed in this Privacy Policy.